Specialist Bathroom & Kitchen Plumbing in Reading
NEED A PLUMBER?
01183 - 272 - 414
These are WSC Plumbing and Home Services ltd Terms & Conditions. They tell you:
Please ensure you read these terms before using our services. By using our services, you are agreeing to these terms. You’re also agreeing to our: Terms of Use, Privacy and Cookie policies.
The latest version always applies, and we’ll usually only make updates when we offer a new service, change how we provide a service, or have to comply with a new legal requirement.
Anything offered by WSC Plumbing across all the trades we cover (Plumbing, Heating, Drains, Electrical, Drying Services, Leak Detection, Bathrooms, Carpentry, Appliances, Emergencies and Commercial)
For the purpose of these terms & conditions the following words have the following meanings:
We reserve the right to refuse or decline to undertake any work. We reserve the right, at our absolute discretion, to designate the tradesperson/tradespeople who will represent us.
The total charge to you will consist of the cost(s) of:
You will only be charged for the time spent related to your work. All other time, i.e. lunch breaks, is non-chargeable. All charges are subject to VAT at the prevailing rate, except in cases where the work carried out is zero rated.
Budget guides, indicative prices, guide ranges and preliminary estimates are provided to assist Clients in assessing the potential viability of a project before a detailed assessment, survey or quotation has been completed.
Unless expressly confirmed as a fixed price or accepted quotation, such figures are indicative only and do not constitute an offer capable of acceptance.
Budget ranges are prepared using the information available at the time and may change following site inspections, design development, material selections, specification changes, concealed conditions or revised Client requirements.
The Client acknowledges that the purpose of a budget guide is to assist early decision-making and not to establish the final contract price.
This section applies where WSC Plumbing & Home Services Ltd (“WSC’) has expressly identified a service, package of works or project as being provided for an agreed fixed price.
A price shall not be treated as fixed unless it is expressly described as a “fixed price” with in the accepted quotation, proposal, project schedule or written variation.
Estimates, budget ranges, provisional sums, allowances, hourly-rate works, day-rate works and anticipated material costs are not fixed prices unless expressly stated otherwise.
The fixed price is the agreed commercial price for WSC to manage and deliver the defined scope of works descried within the accepted quotation or proposal.
a. project planning and preparation;
b. procurement and coordination of materials;
c. labour and specialist trades;
d. project management and sequencing;
e. transport, collection and delivery arrangements;
f. use of tools, equipment and consumables;
g. administration and supplier coordination;
h. testing, commissioning and certification expressly included within the scope;
i. WSC’s commercial overhead, responsibility, risk and profit; and
j. completion of the defined outcome described in the accepted quotation.
The fixed price is not calculated solely by reference to the number of labour hours spent on site or the original purchase cost of individual materials.
Unless expressly stated otherwise, a fixed-price project is supplied as a complete commercial package.
WSC is not required to separate the fixed price into individual labour rates, trade costs, material purchase prices, overheads, management charges or profit margins.
This does not prevent WSC from providing a clear description of the works, materials, inclusions, exclusions, allowances or payment stages forming part of the agreed package.
The fixed price applies only to the works, quantities, specifications and assumptions expressly included within the accepted quotation and supporting contract documents.
Items not expressly included shall be treated as excluded, notwithstanding that they may be adjacent to, connected with or desirable for the completion of the wider property improvement.
The Client should raise any uncertainty concerning the scope before accepting the quotation.
The fixed price shall remain payable where WSC completed the defined scope using fewer labour hours, fewer attendances or a difference sequence of works than many originally have been anticipated.
The Client purchasing WSC’s management delivery of the agreed scope and outcome, rather than purchasing a specified number of labour hours.
Equally, where completion of the defined and unchanged scope reasonably requires more time than WSC initially anticipated, no additional labour charge shall be made solely because WSC underestimated the time required.
This protection does not extend to variations, additional works, Client-caused delay, third-party disruption, concealed conditions or circumstances falling outside the agreed scope
Where materials are included within the fixed-price package, their cost forms part of the overall commercial price.
Any trade discounts, rebates, purchasing arrangements or difference between WSC’s acquisition cost and the amount incorporated with in the fixed price remain part of WSC’s commercial pricing structure.
Unless expressly agreed otherwise, WSC is not required to provide supplier invoices, trade invoices or a cost-by-cost reconciliation for materials forming part of the fixed-price package.
This clause does not affect any material description, specification, allowance, ownership information, manufacturer warranty or other information WSC has expressly agreed to provide.
Materials shall be supplied in accordance with the accepted quotation, specification or subsequently agreed selection.
Where a specified item becomes unavailable, discontinued, subject to unreasonable delay or unsuitable due to circumstances identified during the work, WSC shall discuss the position with the Client before making a material change
Any replacement shall, where reasonably practicable, be of an equivalent function and appropriate quality. Any resulting change in price or programme must be agreed in writing where it materially affects the Client.
A provisional sum or material allowance is not a fixed price for the relevant item.
Where the actual agreed cost exceeds the stated allowance, the difference and any applicable procurement, handling or agreed commercial charges shall be payable by the Client.
Where the actual agreed cost is lower than the allowance, the Client shall receive the appropriate adjustment unless the quotation expressly states that the allowance forms part of a wider fixed commercial package that is not subject to reconciliation.
The quotation should identify whether each allowance is adjustable or included within a non-reconcilable package price.
Works requested or identified outside the fixed-price scope shall be treated separately.
Additional works may be provided by :
a. a further fixed price;
b. an agreed variation;
c. an hourly or day rate;
d. a labour charge plus materials;or
e. a labour pricing structure confirmed in writing.
Where WSC agrees that additional works will be charged by reference to actual material expenditure, relevant material receipts or supplier records may be collated and provided in accordance with that separate arrangement.
The provision or receipt for additional works does not convert the original fixed-price package into an open-book or cost-reimbursable contract.
A variation includes any Client-requested addition, omission, substitutions, change or specification, change of sequence or alteration to the agreed scope.
Where practicable, the effect of a variation on price and programme shall be confirmed in writing before the varied work proceeds.
Where immediate action is reasonably required to protect the property, maintain safety, prevent damage or avoid substantial disruption, WSC may seek the Client’s written or recorded approval to proceed before a full variation document is issued.
No person other than the Client or the Client’s authorised representative may instruct a variation.
The fixed price is based upon the property conditions reasonably visible, disclosed or capable of assessment when the quotation is prepared, together with any assumptions expressly stated in the contract documents.
Unless expressly included within the quotation, the fixed price does not include additional work arising from concealed or unforeseen conditions, including but not limited to:
a. defective, unstable or contaminated substrates;
b. concealed leaks, corrosion or damaged services;
c. asbestos or other hazardous materials;
d. inadequate structural support;
e. non-compliant or unsafe existing installations;
f. concealed electrical, gas, drainage or water-service defects;
g. rot, damp, infestation or hidden water damage;
h, inaccurate information supplied by the Client or a third party; or
i. conditions that could not reasonably have been identified before opening, removal, excavation or intrusive investigation.
Where such a condition is discovered, WSC shall explain the issue to the Client and, where reasonably practicable, provide options of the necessary additional work.
Any additional work shall be subject to written agreement or another applicable provision within these Terms and Conditions.
Where the fixed-price scope relies upon an existing floor, wall, structure, service, fitting or substrate, WSC may state assumptions regarding its condition and suitability.
Preparation reasonably described within the quotation is included. Remedial work beyond that description shall not automatically be included merely because it becomes necessary before the intended finish can be installed.
For example, an agreed floor-preparation allowance does not automatically include wholesale removal or reconstruction of an unknown defective substrate unless that work is expressly identified within the scope.
Unless expressly agreed otherwise, the fixed price does not include:
a. sourcing, checking or transporting Client-supplied products;
b. delays caused by their late delivery;
c. alteration required because they are unsuitable, incomplete or incorrectly specified;
d. replacement of damaged or defective Client-supplied products; or
e. warranty responsibility for the products themselves.
Additional labour or attendance arising from Client-supplied products may be chargeable subject to written notification and agreement.
The fixed price assumed that WSC will receive reasonable access, timely decisions, agreed payments, necessary Client selections and an unobstructed working environment.
Where progress is delayed or disrupted by the Client, the Clients’ representatives, other contractors, neighbours or unrelated third parties, WSC may reasonably revise the programme.
Any demonstrable additional attendance, labour, storage, travel, remobilisation or other reasonable cost caused by such disruption may be charged, provided that WSC explains the basis of the charge and, where practicable, obtains the Client’s agreement before incurring it.
Any programme or completion date associated with a fixed-price project is subject to:
a. continued access to the property;
b. timely Client decisions and payments:
c. availability of materials and specialist trades;
d. agreed variations;
e. concealed or unforeseen conditions: and
f.circumstance beyond WSC’s reasonable control.
A change to the programme does not itself alter the fixed price unless it results from a matter for which these Terms permit an additional charge.
The Client may not unilaterally deduct the perceived retail cost of an omitted item from the fixed package price.
Where the Client request that part of the agreed scope be omitted, WSC shall assess any appropriate price adjustment by considering;
a. costs no longer incurred;
b. materials already ordered or committed;
c. planning and work already completed;
d. cancellation or restocking charges:
e. the effect on sequencing, management and overhead recovery; and
f. any replacement or revised work required.
Any adjustment must be confirmed in writing.
The fixed price shall be payable in accordance with the deposit, interim payment, stage-payment or final-payment schedule stated in the accepted quotation.
A disagreement concerning one part of the works does not entitle the Client to withhold payment for separate work that has been properly completed, subject always to the Client’s statutory rights.
The fixed-price service shall be regarded as complete when the works included with in the agreed scope have been substantially completed and are capable of their intended use, subject to any minor outstanding items that do not materially prevent such use.
Minor defects, adjustments or snagging items shall be recorded and addressed with in reasonable period. Their existence does not automatically entitle the Client to withhold the entire outstanding contract balance.
Nothing in this section limits the Client’s statutory rights or WSC’s obligation to carry out the service with reasonable care and skill.
The total charge to you will be given as a firm cost (manifest errors exempted), inclusive of labour & materials, and will be within 20% over the equivalent total hourly rate cost for subcontractor work. All costs are subject to VAT at the prevailing rate.
Where a written estimate has been supplied to you, the total charge outlined in the estimate should not exceed the actual time taken by more than 20%, but may be revised in the following circumstances:
We will not be under any obligation to provide an estimate to you and will only be bound by estimates given in writing to you and signed by an authorised representative. We will not be bound by any estimates given orally or in which manifest errors occur.
On an ongoing basis, at our discretion, we promote a selection of offers and incentives, these will be clearly defined including any specific terms & conditions. Offers and incentives may only be used in conjunction with each other at our discretion.
This includes computer aided design (CAD) conceptual artwork for bathrooms.
Any illustrations, descriptions, imagery either displayed on our website, in marketing materials (both offline and online), catalogues, price lists or other are intended merely to present a general idea of works and services provided by the company. No part of these shall form part of any contract.
Collection of non-stock items is chargeable, however:
The Client acknowledges and agrees that the standard day rate charged by WSC Plumbing and Home Services Ltd is based on a working day consisting of a maximum of eight (8) to nine (9) consecutive hours, which includes:
a) A standard break period of thirty (30) minutes to one (1) hour, subject to operation needs on the day;
b) Time spent travelling to and from the job site, which is inclusive within the day rate working hours;
c) Time required to attend suppliers or merchants to obtain non-stock items, which shall be included in the total working hours;
d) Time spent on on-site assessments, contractor meetings, client discussions, delays, or coordination activities, all of which shall be considered time worked under the day rate;
e) Time dedicated to the preparation or collation of supporting documentation, including but not limited to written reports, photographs, video recordings, supplier correspondence, and job summaries, whether produced on-site or off-site as part of the works carried out.
The Company shall provide the Client with a material spreadsheet, detailing an itemised list of materials procured or used, including specifications and descriptions. This schedule forms part of the service provision and is provided for transparency; material costs are invoiced separately unless otherwise agreed in writing.
The Client acknowledges that any additional hours, weekend attendance, or out of hours works are not included in the standard day rate and will be charged at a separate, pre-agreed rate confirmed in writing by both parties in advance.
Repairs are undertaken on the understanding that they are intended to restore function based on the issue(s) identified at the time of inspection. In cases where only one clear and isolated fault is present, repairs can be effective and economically justified.
WSC Plumbing and Home Serices Ltd may advise against proceeding with a repair where, in our profession opinion, replacement would provide :
This applies particularly (but not exclusively) to items such as showers, boilers, pumps and taps. Where aging or deterioated systems often present with multiple or cascading issues not always visible during the initial assessment.
Where the client chooses to proceed with a repair against professional advice recommending replacement. WSC Plumbing and Home Services Ltd will not be held liable for:
Should further faults, damage, or parts deterioration become evident during the repair process, WSC Plumbing and Home Services Ltd reserves the right to issue a variation to the original scope of work. This may include:
Such variations will be documented and presented to the client for approval before proceeding further.
Unless a full replacement is carried out, WSC Plumbing and Home Services Ltd cannot provide guarantees on the continued performance or lifespan of the overall unit or system, beyond the specific component replaced or repaired.
Upon your agreement for us to carry out estimated or Pre-Booked work, a deposit payment of 50 % of the total is payable immediately. We reserve the right to request full payment in advance at our discretion.
Upon completion of work you will be invoiced, for which payment is due on receipt with in 7 days unless we agree on different payment terms. WSC Plumbing reserves the right to accrue and charge interest on any part of an invoice which remains unpaid at a rate of 4% over the base rate until payment is received by us in full.
You accept sole liability to make payment in full, unless you disclose when initially instructing us, to carry out work and/or supply materials that you are acting on behalf of a third party.
Where the date and/or time for work to be carried out is agreed, we will use reasonable endeavour to ensure that the tradesperson attend accordingly. We accept no liability in respect of the non-attendance or late-attendance on site of the tradesperson, or for the late or non-delivery of materials.
We will not be liable for any delay, or for the consequences of any delay, in performing any of our obligations if such delay is due to any cause beyond our reasonable control, and we will be entitled to a reasonable extension of the time for performing such obligations.
If you need to cancel (or rearrange) your booking, you must notify us (preferably by telephone) by the end of the working day before the scheduled booking. Cancellations made further in advance should also be made by telephone, and you should request written confirmation from us, so that you are not liable to be charged.
If you cancel your instructions more immediately prior to work being carried out, or materials being supplied, you will be liable for the cost of any time and materials incurred by us, together with the profit that would have been made by us, in accordance with the original instructions.
WSC Plumbing are committed to providing professional, top quality service to every customer. If, after we have carried out the work, you are not wholly satisfied with our service(s) you must provide us with written notice within 12 months. You must allow us, and our insurers, the opportunity to both inspect and carry out remedial work where appropriate. If you fail to notify us, as outlined above, then we will not be liable in respect of any defects in the work carried out.
For your peace of mind, under our terms and conditions, we provide a 12 month guarantee on labour carried out by a WSC Plumbing tradesperson, in respect of faulty workmanship only. Furthermore, this is active from the date of completion of work, in addition to any manufacturer’s warranty/warranties.
The guarantee will become null & void if the work/appliance completed/supplied by us is:
These Terms and Conditions will not guarantee any work in respect of:
Work is only guaranteed in respect of work directly undertaken by us and full payment having been made. Any non-related faults arising from recommended work which has not been undertaken by us will not be guaranteed.
Where we agree to carry out work on installations of inferior quality (or over ten years old) no warranty is given in respect of such work and we accept no liability in respect of the effectiveness of such work or otherwise.
We will only be liable for rectifying our own guaranteed work, and will not be held responsible for any ensuing damage or claims resulting from other work overlooked or subsequently requested and not undertaken at the time.
We will not be held liable or responsible for any damage or defect resulting from work not fully guaranteed, or where recommended work has not been carried out. Work will not carry a guarantee where you have been notified by the tradesperson either verbally or indicated in ticked boxes or in our comments/recommendations.
We shall not be held liable for any delay, or consequences of any delay, in performing our obligations if such a delay is due to any cause beyond our reasonable control and we shall be entitled to reasonable time extensions.
We will be entitled to fully recover the costs or damages from any tradesperson whose negligence or faulty workmanship makes us liable to pay for those damages or rectification of work.
You will be solely liable for any hazardous situation in respect of the Gas Safe Regulations or any Gas Warning Notice issued by a WSC Plumbing tradesperson. Our tradespeople operate under their own individual Gas Safe Registration and, as such, are solely responsible for any gas related work and subsequent liability.
Goods supplied and delivered by us to you, or your premises, shall remain our property until paid for by you in full. Whilst goods remain our property we have the absolute authority to:
The risk in such goods will pass to you on delivery to you. You must insure them at replacement value, and if asked you must produce evidence that they are properly insured.
We are committed to providing a high quality, respectful, and efficient service on all professional services provided. In return, we expect our clients to adhere to the following standards of communication and conduct throughout the duration of our work together:
This policy protects the working relationship and ensures a fair, efficient, and successful outcome for all parties involved. We believe in professionalism, open communication, and mutual respect. And we appreciate your cooperation in upholding these values.
Whether you’re dealing with our surveyors, engineers, sales team, or customer aftercare staff, you can expect the following standards of conduct:
We hold our team to consistently high standards of professionalism and performance. To support this:
We are committed to continuous improvement and professional accountability at every level of our business.
These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative and you. Our terms and conditions will prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you. By entering into a contract with us you agree irrevocably to waive the application of any of these terms and conditions.
These terms and conditions, and all contracts awarded between us and you, shall be governed and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Law.
WSC Plumbing and Home Services Ltd is a company incorporated in England with registered number: 09696461.
Our registered office and main trading address is: 121 Staverton Road, Reading, RG27JZ.
Our registered VAT number is: GB278434373
Call our plumbing engineer team direct on 0118 3753 412